AEvidence-led provider article
Fidelity Personal Trust Company, FSB: evidence, responsibilities and open questions
Fidelity Personal Trust Company, FSB is assessed from dated identity, permission and outcome evidence. This article separates verified facts from findings that the current record cannot support.
What the record establishes
The legal name currently recorded is Fidelity Personal Trust Company, FSB. Fidelity Personal Trust Company, FSB is catalogued for Banking, Digital assets, Insurance, Investing, Retirement & pensions, and Wealth management and the current record places its market scope in United States.
ServeAssess accepted 4 claim level facts and linked 12 sources as of 2026-07-22. Verification strength is 74/100, while research completeness is 27/100 against the fields expected for this category and role.
Responsibility and permission
Fidelity Personal Trust Company, FSB is recorded as legal entity and Fidelity Personal Trust Company, FSB is recorded as marketing brand. The role map controls which party receives a licence, financial metric or complaint finding.
6 product and jurisdiction permission records are active or exempt in the current map. No restricted, suspended, withdrawn or unverified permission appears in that map.
What the outcome evidence can support
The current assessment can score 2 of six substantive outcome dimensions. RegulatoryStanding is 88/100 within the eligible peer group. Current permissions and restrictions are assessed separately from enforcement history. Registration confirms status, not service quality. TransparencyAndGovernance is 43/100 within the eligible peer group. Measures material disclosure and governance evidence. Advertising and social presence are excluded.
No directional metric has met the requirements for the comparable metrics ledger. Raw counts remain visible in the evidence record when available, without becoming a quality score.
Price, access and intended customers
Pricing disclosure is recorded as quote based. Recorded customer types include financial professionals, consumers, small businesses, and businesses. Access is documented through online, phone, and advisor.
For banking, the decision is which legal institution holds the account, what protection applies and whether the product remains competitive after fees and access limits. The current record should be used with the written offer or contract rather than as a substitute for it.
Limits that affect the decision
The following limits are part of the assessment and should remain visible beside any favourable finding.
- CustomerOutcomes lacks enough comparable evidence for a score.
- FinancialResilience lacks enough comparable evidence for a score.
- OperationalReliability lacks enough comparable evidence for a score.
- PriceAndContractQuality lacks enough comparable evidence for a score.
- Verification strength describes the research record. It is not a provider quality rating.
- Research completeness measures category relevant coverage. It does not reward a broad product catalogue.
- Customer outcomes remain unscored until a valid exposure denominator and comparable handling data are available.
- Financial resilience remains unscored until at least two comparable directional measures are available.
A focused verification path
A banking app may be a technology company while a separately named bank holds deposits, issues cards or makes loans. Bank charters and primary regulators may be federal or state, while branch access and product availability can still vary locally.
- Find the institution in FDIC BankFind or the NCUA locator.
- Match the legal name and certificate or charter number.
- Read the deposit insurance explanation for the exact account structure.
- Save the legal name, source URL and observation date used for the decision.
Article version 2026-07-full-site-v1 · 528 words · candidate A selected after automated editorial checks.
01Offering map
Services and access
United States scopeUnited States
Customer typesfinancial professionals, consumers, small businesses, businesses
Accessonline, phone, advisor
Pricing disclosurequote based
02Structured assessment
Scores, factors and research limits
Verification strength74/100Identity, permissions, source quality and claim-level freshness.
Research completeness27/100Coverage against the fields relevant to this category and role.
Freshness100/100Average freshness of the accepted claims, not merely the page date.
Quality evidence: partial outcome data2 of 6 substantive dimensions currently scoreable. ServeAssess does not combine them into one universal quality score.
Regulatory standing10 supporting fields
88/100Current permissions and restrictions are assessed separately from enforcement history. Registration confirms status, not service quality.
Financial resilience or backing0 supporting fields · peer group banking|role-unknown|size-unknown|US
Insufficient dataDirectionally comparable resilience measures within the provider's role, category, size and jurisdiction peer group. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
Price and contract quality0 supporting fields · peer group banking|role-unknown|size-unknown|US
Insufficient dataComparable price and contract measures. Published terms alone do not establish good value. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
Customer outcomes0 supporting fields · peer group banking|role-unknown|size-unknown|US
Insufficient dataComplaint volume is normalized by an exposure denominator and combined with handling measures. Complaints remain allegations, not findings. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
Operational reliability0 supporting fields · peer group banking|role-unknown|size-unknown|US
Insufficient dataComparable delivery, uptime, incident or processing measures within the same peer group. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
Transparency and governance3 supporting fields
43/100Measures material disclosure and governance evidence. Advertising and social presence are excluded.
Evidence confidence35 supporting fields
65/100Identity resolution, source trust, claim support and claim level freshness.
Verification and coverage factors
Identity10 supporting fields
83/100Legal identity, official domain, contact evidence and verified entity roles.
Regulation10 supporting fields
88/100Current permissions and restrictions are assessed separately from enforcement history. Registration confirms status, not service quality.
Evidence quality35 supporting fields
39/100Supported claims, high trust evidence and independent source coverage.
Service evidence11 supporting fields
95/100Whether the provider's claimed service is supported. Breadth is not rewarded.
Transparency3 supporting fields
43/100Measures material disclosure and governance evidence. Advertising and social presence are excluded.
How to read this- Verification strength describes the research record. It is not a provider quality rating.
- Research completeness measures category relevant coverage. It does not reward a broad product catalogue.
- Customer outcomes remain unscored until a valid exposure denominator and comparable handling data are available.
- Financial resilience remains unscored until at least two comparable directional measures are available.
- Price and contract quality remains unscored until comparable cost and term measures are available.
- Operational reliability remains unscored until comparable delivery or incident data are available.
- An active registration confirms identity or permission in its stated scope. It is not a recommendation or service quality endorsement.
- ServeAssess does not publish a universal composite quality score across unlike provider roles.
Calculated 2026-07-23 from 3 independent sources.
Observed strengths
- Regulatory standing: 88/100 from 10 eligible evidence fields. Current permissions and restrictions are assessed separately from enforcement history. Registration confirms status, not service quality.
Limits and open questions
- Financial resilience or backing: insufficient comparable data. Directionally comparable resilience measures within the provider's role, category, size and jurisdiction peer group. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
- Price and contract quality: insufficient comparable data. Comparable price and contract measures. Published terms alone do not establish good value. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
- Customer outcomes: insufficient comparable data. Complaint volume is normalized by an exposure denominator and combined with handling measures. Complaints remain allegations, not findings. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
- Operational reliability: insufficient comparable data. Comparable delivery, uptime, incident or processing measures within the same peer group. Comparable peer data is required for at least 2 measures; 0 eligible measures are present.
- Transparency and governance: 43/100 from the currently eligible evidence. Measures material disclosure and governance evidence. Advertising and social presence are excluded.
- Verification strength describes the research record. It is not a provider quality rating.
- Research completeness measures category relevant coverage. It does not reward a broad product catalogue.
- Customer outcomes remain unscored until a valid exposure denominator and comparable handling data are available.
Potential fit signals
financial professionals customersconsumers customerssmall businesses customersbusinesses customersonline accessphone accessadvisor access
Based on recorded customer and access fields. This is not a suitability recommendation.
03Entity and role graph
Who markets, contracts, administers and carries the obligation
A brand can represent several legal parties. Complaints, financial facts and permissions must be attached to the party responsible for that function.
Fidelity Personal Trust Company, FSBlegal entity
verifiedFidelity Personal Trust Company, FSBmarketing brand
reported
04Permission map
Products, roles and jurisdictions
bankingUS · legal entity · OCC charter 716116
activeinsuranceUS · legal entity · OCC charter 716116
activeinvestingUS · legal entity · OCC charter 716116
activewealth managementUS · legal entity · OCC charter 716116
activeretirementUS · legal entity · OCC charter 716116
activedigital assetsUS · legal entity · OCC charter 716116
activeUnderlying licence records
Office of the Comptroller of the CurrencyUS · OCC charter 716116
active
05Source ledger
Evidence behind this profile
ClaimConfidenceStatus
legal name: Fidelity Personal Trust Company, FSB98%accepted
regulatory status: active98%accepted
regulatory reference: OCC charter 716116; Federal Savings Association; trust bank; FDIC certificate 35206 (insured); FRB RSSD 2914268; headquarters Two Contra Way Merrimack, NH 03054; chartered 05/15/200098%accepted
official domain: https://www.fidelity.com/98%accepted
official domain: https://www.fidelity.com/55%candidate
offers service: banking55%candidate
offers service: insurance55%candidate
offers service: investing55%candidate
offers service: wealth management55%candidate
offers service: retirement55%candidate
official domain: https://www.fidelity.com/55%candidate
offers service: banking63%candidate
offers service: insurance63%candidate
offers service: investing63%candidate
offers service: wealth management63%candidate
offers service: retirement63%candidate
offers service: digital assets55%candidate
mentions market: US55%candidate
founded date: 194655%candidate
street address: 245 Summer Street55%candidate
Referenced sources
OCC Financial Institution Search Active Institutionsregulator · observed 2026-07-19Trust A ↗FDIC BankFind Suite active institution 35206regulator · observed 2026-07-20Trust A ↗Fidelity Investments - Retirement Plans, Investing, Brokerage, Wealth Management, Financial Planning and Advice, Online Trading.provider page · observed 2026-07-20Trust D ↗FDIC BankFind Suite active institution 35206regulator · observed 2026-07-21Trust A ↗Fidelity Investments - Retirement Plans, Investing, Brokerage, Wealth Management, Financial Planning and Advice, Online Trading.provider page · observed 2026-07-22Trust D ↗Retirement education | Fidelityprovider page · observed 2026-07-22Trust D ↗Self employed and small business retirement plans | Compare plans | Fidelityprovider page · observed 2026-07-22Trust D ↗Customer Service | Contact us and virtual assistant | Fidelityprovider page · observed 2026-07-22Trust D ↗Wealth Management insights, information, & trends | Learning Center | Fidelityprovider page · observed 2026-07-22Trust D ↗Investment Management | Wealth Management | Fidelityprovider page · observed 2026-07-22Trust D ↗Wealth Management|Wealth Management Offerings|Fidelityprovider page · observed 2026-07-22Trust D ↗Refer friends & family and make a difference in their financial future with Fidelity Investmentsprovider page · observed 2026-07-22Trust D ↗